A Trengo Alternative Built for Businesses, Not Support Teams
Trengo is a solid omnichannel inbox for European support teams, priced from €299-349/month with monthly conversation caps. If you want an AI assistant that also captures leads and books appointments — configured for you, at a flat price — that's a different product.
Built for the whole customer journey, not just support tickets
Trengo's automation and AI tools are designed around support conversations. Biseda is built specifically to capture leads and book appointments, not just answer questions.
Configured for you
No workflow builder to learn — Biseda's team sets up your assistant around your business.
Flat pricing, no conversation caps
Trengo caps conversations (500/month on Boost, 1,500/month on Pro) with overage fees past that limit. Biseda is one flat monthly fee, no conversation counting.
Direct access to the builder
Talk to the person who built the product, not a support tier.
Biseda AI vs Trengo: feature by feature
Channels
AI & Automation
Setup & Team
Pricing & Support
Choose Biseda if…
- You want leads and appointments captured automatically, not just support handled
- You're a clinic, salon, restaurant, or local service business
- You don't want to build workflows yourself
- You want flat, predictable pricing
Choose Trengo if…
- You're a European support team with moderate conversation volume
- You need a mature workflow/automation builder you'll configure yourself
- Support, not lead capture, is your primary use case
Frequently asked questions
Is Biseda cheaper than Trengo?
Yes, notably — Trengo's entry Boost plan starts at €299/month (billed annually) or €349/month (month-to-month), capped at 500 conversations a month with overage fees (~€15-18 per 100) past that. Biseda starts at €79/month, flat, with no conversation cap.
Does Biseda do what Trengo does?
Trengo is built primarily for team-based support conversations. Biseda is built specifically for capturing leads and booking appointments automatically, configured around your business rather than a workflow you build yourself.
Does Trengo have a mobile app?
Not a native one — Trengo offers mobile access as a Progressive Web App (PWA), added to your phone's home screen through the browser rather than downloaded from the App Store or Play Store.
Does Trengo offer live chat or phone support?
Only on its higher tiers. Trengo's entry-level Boost plan is limited to email and in-app messaging; live chat and phone support are included starting at the Pro plan, €499/month (€599 month-to-month) and up. Biseda includes direct access to the founder from its lowest tier.